:root {
  --shalom-bg: #0d1724;
  --shalom-panel: #111f31;
  --shalom-panel-2: #16263a;
  --shalom-line: rgba(255,255,255,.11);
  --shalom-text: #f7f4eb;
  --shalom-muted: #b8c4d4;
  --shalom-gold: #f1ce7e;
  --shalom-blue: #79b7e9;
  --shalom-good: #71d6a2;
  --shalom-danger: #ff8c8c;
}

.kb-shalom-launcher {
  position: fixed;
  right: max(18px, env(safe-area-inset-right));
  bottom: max(20px, calc(16px + env(safe-area-inset-bottom)));
  width: 78px;
  height: 78px;
  border: 1px solid rgba(241,206,126,.45);
  border-radius: 50%;
  padding: 0;
  background: radial-gradient(circle at 50% 32%, rgba(241,206,126,.22), rgba(13,23,36,.96) 68%);
  box-shadow: 0 14px 42px rgba(0,0,0,.4), 0 0 0 6px rgba(241,206,126,.06);
  cursor: pointer;
  z-index: 2147482000;
  display: grid;
  place-items: center;
  transition: transform .2s ease, box-shadow .2s ease;
}
.kb-shalom-launcher:hover { transform: translateY(-3px) scale(1.03); box-shadow: 0 18px 50px rgba(0,0,0,.48), 0 0 0 7px rgba(241,206,126,.1); }
.kb-shalom-launcher:focus-visible { outline: 3px solid var(--shalom-blue); outline-offset: 3px; }
.kb-shalom-launcher img { width: 68px; height: 68px; display: block; animation: kbShalomFloat 3.1s ease-in-out infinite; }
.kb-shalom-launcher__label {
  position: absolute;
  right: 66px;
  top: 5px;
  white-space: nowrap;
  color: var(--shalom-text);
  background: rgba(13,23,36,.97);
  border: 1px solid var(--shalom-line);
  border-radius: 14px 14px 4px 14px;
  padding: 8px 11px;
  font: 700 13px/1.2 "Noto Sans KR", system-ui, sans-serif;
  box-shadow: 0 10px 26px rgba(0,0,0,.25);
}
.kb-shalom-launcher__dot {
  position: absolute; right: 4px; bottom: 7px; width: 14px; height: 14px; border-radius: 50%;
  background: var(--shalom-good); border: 3px solid #0d1724;
}
@keyframes kbShalomFloat { 0%,100% { transform: translateY(0) rotate(-1deg); } 50% { transform: translateY(-4px) rotate(1deg); } }

.kb-shalom-panel {
  position: fixed;
  right: max(18px, env(safe-area-inset-right));
  bottom: max(108px, calc(98px + env(safe-area-inset-bottom)));
  width: min(410px, calc(100vw - 28px));
  height: min(690px, calc(100vh - 132px));
  background: linear-gradient(180deg, rgba(17,31,49,.995), rgba(8,16,27,.995));
  color: var(--shalom-text);
  border: 1px solid rgba(241,206,126,.24);
  border-radius: 24px;
  overflow: hidden;
  box-shadow: 0 24px 75px rgba(0,0,0,.58);
  z-index: 2147481999;
  display: flex;
  flex-direction: column;
  font-family: "Noto Sans KR", system-ui, sans-serif;
  transform-origin: right bottom;
  transition: opacity .18s ease, transform .18s ease;
}
.kb-shalom-panel[hidden] { display: none !important; }
.kb-shalom-head {
  display: flex; align-items: center; gap: 12px; padding: 15px 16px 12px;
  background: linear-gradient(135deg, rgba(241,206,126,.12), rgba(121,183,233,.08));
  border-bottom: 1px solid var(--shalom-line);
}
.kb-shalom-avatar { width: 48px; height: 48px; flex: 0 0 auto; filter: drop-shadow(0 6px 11px rgba(0,0,0,.28)); }
.kb-shalom-title { min-width: 0; flex: 1; }
.kb-shalom-title strong { display: block; color: #fff8e5; font-size: 18px; line-height: 1.15; }
.kb-shalom-title span { display: block; color: var(--shalom-muted); font-size: 11px; margin-top: 4px; }
.kb-shalom-head button { appearance:none; border:1px solid var(--shalom-line); background:rgba(255,255,255,.05); color:#fff; width:36px; height:36px; border-radius:12px; cursor:pointer; font-size:20px; }

.kb-shalom-toolbar { display:flex; align-items:center; gap:8px; padding:10px 14px; border-bottom:1px solid var(--shalom-line); background:rgba(255,255,255,.025); flex-wrap:wrap; }
.kb-shalom-segment { display:inline-flex; border:1px solid var(--shalom-line); border-radius:12px; overflow:hidden; }
.kb-shalom-segment button { appearance:none; border:0; background:transparent; color:var(--shalom-muted); min-height:32px; padding:0 10px; cursor:pointer; font:700 11px/1 system-ui,sans-serif; }
.kb-shalom-segment button.is-on { background:rgba(241,206,126,.16); color:#ffeab8; }
.kb-shalom-toolbar__hint { margin-left:auto; color:var(--shalom-muted); font-size:10px; }

.kb-shalom-messages { flex:1; min-height:0; overflow:auto; padding:14px; scroll-behavior:smooth; }
.kb-shalom-msg { display:flex; gap:9px; margin:0 0 12px; align-items:flex-start; }
.kb-shalom-msg--user { justify-content:flex-end; }
.kb-shalom-msg__avatar { width:31px; height:31px; border-radius:50%; background:rgba(241,206,126,.11); flex:0 0 auto; }
.kb-shalom-msg__bubble { max-width:86%; border-radius:16px 16px 16px 5px; background:var(--shalom-panel-2); border:1px solid var(--shalom-line); padding:10px 12px; font-size:13px; line-height:1.62; white-space:pre-wrap; word-break:keep-all; overflow-wrap:anywhere; }
.kb-shalom-msg--user .kb-shalom-msg__bubble { border-radius:16px 16px 5px 16px; background:rgba(121,183,233,.15); border-color:rgba(121,183,233,.28); }
.kb-shalom-msg__meta { margin-top:6px; display:flex; align-items:center; gap:7px; color:var(--shalom-muted); font-size:10px; }
.kb-shalom-speak-btn { appearance:none; border:0; background:transparent; color:#cbe5ff; cursor:pointer; padding:0; font:700 11px/1 system-ui,sans-serif; }

.kb-shalom-cards { display:grid; gap:8px; margin:8px 0 12px 40px; }
.kb-shalom-card { display:block; color:inherit; text-decoration:none; background:rgba(255,255,255,.035); border:1px solid var(--shalom-line); border-radius:14px; padding:10px 11px; }
.kb-shalom-card[href]:hover { border-color:rgba(241,206,126,.42); background:rgba(241,206,126,.06); }
.kb-shalom-card__title { color:#ffeab8; font-weight:800; font-size:12px; margin-bottom:5px; }
.kb-shalom-card__body { color:#f6f2e8; font-size:12px; line-height:1.55; white-space:pre-wrap; }
.kb-shalom-card__sub, .kb-shalom-card__reason { color:var(--shalom-muted); font-size:10.5px; line-height:1.45; margin-top:5px; }

.kb-shalom-actions, .kb-shalom-quick { display:flex; gap:6px; flex-wrap:wrap; margin:8px 0 12px 40px; }
.kb-shalom-actions button, .kb-shalom-actions a, .kb-shalom-quick button {
  appearance:none; text-decoration:none; border:1px solid rgba(241,206,126,.22); background:rgba(241,206,126,.08); color:#ffe8ac; border-radius:999px; min-height:30px; padding:6px 10px; cursor:pointer; font:700 10.5px/1.2 "Noto Sans KR",system-ui,sans-serif;
}
.kb-shalom-quick { margin-left:0; padding:0 14px 10px; }
.kb-shalom-quick button { border-color:rgba(121,183,233,.22); background:rgba(121,183,233,.08); color:#d9eeff; }

.kb-shalom-composer { border-top:1px solid var(--shalom-line); padding:10px 12px max(12px, env(safe-area-inset-bottom)); background:rgba(4,10,18,.74); }
.kb-shalom-composer__row { display:flex; gap:8px; align-items:flex-end; }
.kb-shalom-input { flex:1; min-height:44px; max-height:112px; resize:none; border:1px solid var(--shalom-line); border-radius:14px; background:rgba(255,255,255,.055); color:#fff; padding:11px 12px; font:500 13px/1.5 "Noto Sans KR",system-ui,sans-serif; outline:none; }
.kb-shalom-input:focus { border-color:rgba(121,183,233,.62); box-shadow:0 0 0 3px rgba(121,183,233,.08); }

/* Guest / unverified membership composer: keep the guidance fully readable. */
.kb-shalom-input::placeholder {
  color:rgba(240,244,250,.78);
  opacity:1;
}
.kb-shalom--limited .kb-shalom-composer__row { align-items:center; }
.kb-shalom--limited .kb-shalom-input {
  min-height:62px;
  padding:10px 13px;
  border-color:rgba(241,206,126,.48);
  background:rgba(255,255,255,.085);
  color:#fff;
  font-weight:700;
  line-height:1.5;
}
.kb-shalom--limited .kb-shalom-input::placeholder {
  color:#f7f3ea;
  opacity:1;
  font-weight:800;
}
.kb-shalom-icon-btn { width:44px; height:44px; flex:0 0 auto; border-radius:14px; border:1px solid var(--shalom-line); background:rgba(255,255,255,.06); color:#fff; cursor:pointer; font-size:18px; }
.kb-shalom-icon-btn.is-listening { background:rgba(255,91,91,.18); border-color:rgba(255,91,91,.5); animation:kbShalomPulse 1s ease-in-out infinite; }
.kb-shalom-send { background:linear-gradient(135deg,#eabf59,#f2d995); color:#251a0d; border-color:rgba(241,206,126,.75); font-weight:900; }
@keyframes kbShalomPulse { 50% { box-shadow:0 0 0 7px rgba(255,91,91,.08); } }
.kb-shalom-status { min-height:18px; color:var(--shalom-muted); font-size:10px; padding:5px 2px 0; }
.kb-shalom-status.is-error { color:var(--shalom-danger); }
.kb-shalom-status.is-good { color:var(--shalom-good); }
.kb-shalom-privacy { padding:0 2px 2px; color:#8393a8; font-size:9px; line-height:1.4; }

@media (max-width: 640px) {
  .kb-shalom-launcher { width:68px; height:68px; right:12px; bottom:max(14px, env(safe-area-inset-bottom)); }
  .kb-shalom-launcher img { width:60px; height:60px; }
  .kb-shalom-launcher__label { display:none; }
  .kb-shalom-panel { inset: max(8px, env(safe-area-inset-top)) 8px max(8px, env(safe-area-inset-bottom)) 8px; width:auto; height:auto; border-radius:20px; }
  .kb-shalom-cards, .kb-shalom-actions { margin-left:0; }
  .kb-shalom-msg__bubble { max-width:91%; }
}

@media (prefers-reduced-motion: reduce) {
  .kb-shalom-launcher, .kb-shalom-launcher img, .kb-shalom-icon-btn { animation:none !important; transition:none !important; }
}


/* 2026-08-13 final mobile QA */
@media (max-width: 430px) {
  .kb-shalom-panel {
    inset:max(6px, env(safe-area-inset-top)) 6px max(6px, env(safe-area-inset-bottom)) 6px;
    max-width:calc(100vw - 12px);
    max-height:calc(100dvh - max(12px, env(safe-area-inset-top)) - max(12px, env(safe-area-inset-bottom)));
    border-radius:18px;
  }
  .kb-shalom-head { padding:12px 12px 10px; gap:9px; }
  .kb-shalom-avatar { width:42px; height:42px; }
  .kb-shalom-title strong { font-size:16px; }
  .kb-shalom-toolbar { padding:8px 10px; gap:6px; }
  .kb-shalom-segment button { padding-inline:8px; }
  .kb-shalom-toolbar__hint { flex:1 0 100%; margin-left:0; }
  .kb-shalom-messages { padding:11px; }
  .kb-shalom-msg__bubble { max-width:93%; padding:9px 10px; }
  .kb-shalom-quick { padding:0 10px 8px; }
  .kb-shalom-composer { padding:8px 9px max(9px, env(safe-area-inset-bottom)); }
  .kb-shalom-composer__row { gap:6px; min-width:0; }
  .kb-shalom-input { min-width:0; width:100%; font-size:16px; }
  .kb-shalom-icon-btn { width:42px; height:42px; border-radius:12px; }
}
@media (max-width: 350px) {
  .kb-shalom-title span { display:none; }
  .kb-shalom-launcher { width:62px; height:62px; }
  .kb-shalom-launcher img { width:55px; height:55px; }
}

/* 2026-08-13 관리자 문의함 / 답변 알림 */
.kb-shalom-launcher__badge {
  position:absolute;
  top:-5px;
  right:-4px;
  min-width:24px;
  height:24px;
  padding:0 6px;
  border-radius:999px;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  background:#ff6f61;
  color:#fff;
  border:3px solid #0d1724;
  font:900 11px/1 system-ui,sans-serif;
  box-shadow:0 6px 16px rgba(0,0,0,.34);
  z-index:2;
}
.kb-shalom-launcher__badge[hidden]{display:none!important;}
.kb-shalom-launcher.has-support-reply{box-shadow:0 14px 42px rgba(0,0,0,.4),0 0 0 7px rgba(255,111,97,.12);}
.kb-shalom-support-btn{
  appearance:none;
  border:1px solid rgba(121,183,233,.28);
  background:rgba(121,183,233,.08);
  color:#d9eeff;
  min-height:34px;
  padding:0 10px;
  border-radius:11px;
  cursor:pointer;
  font:800 11px/1.1 "Noto Sans KR",system-ui,sans-serif;
  white-space:nowrap;
}
.kb-shalom-support-btn:hover,.kb-shalom-support-btn.is-on{border-color:rgba(241,206,126,.52);background:rgba(241,206,126,.12);color:#ffe8ac;}
@media(max-width:430px){
  .kb-shalom-support-btn{order:3;flex:1 1 auto;}
  .kb-shalom-toolbar__hint{order:4;}
}

/* 2026-08-13 관리자 문의 강조 + 참고파일 첨부 */
.kb-shalom-support-btn{
  border-color:rgba(192,132,252,.72)!important;
  background:linear-gradient(135deg,#6d28d9,#9333ea)!important;
  color:#fff!important;
  box-shadow:0 8px 24px rgba(126,34,206,.28);
}
.kb-shalom-support-btn:hover,.kb-shalom-support-btn.is-on{
  border-color:#d8b4fe!important;
  background:linear-gradient(135deg,#7c3aed,#a855f7)!important;
  color:#fff!important;
  box-shadow:0 10px 28px rgba(147,51,234,.4);
}
.kb-shalom-support-files{
  display:flex;
  align-items:center;
  gap:8px;
  flex-wrap:wrap;
  padding:0 0 8px;
}
.kb-shalom-support-files[hidden]{display:none!important;}
.kb-shalom-attach-btn{
  position:relative;
  display:inline-flex;
  align-items:center;
  justify-content:center;
  min-height:36px;
  padding:0 11px;
  border:1px solid rgba(192,132,252,.55);
  border-radius:11px;
  background:rgba(109,40,217,.14);
  color:#eadcff;
  cursor:pointer;
  font:800 11px/1.2 "Noto Sans KR",system-ui,sans-serif;
  white-space:nowrap;
}
.kb-shalom-attach-btn:hover{background:rgba(147,51,234,.24);border-color:#c084fc;color:#fff;}
.kb-shalom-attach-btn input{position:absolute;inline-size:1px;block-size:1px;opacity:0;pointer-events:none;}
.kb-shalom-attach-info{
  flex:1 1 160px;
  min-width:0;
  color:#aebbd0;
  font:600 10.5px/1.4 "Noto Sans KR",system-ui,sans-serif;
  overflow-wrap:anywhere;
}
@media(max-width:430px){
  .kb-shalom-support-files{align-items:stretch;}
  .kb-shalom-attach-btn{flex:0 0 auto;min-height:40px;}
  .kb-shalom-attach-info{flex:1 1 100%;}
}

/* 2026-08-14 Shalom access clarity + mobile safety */
.kb-shalom-msg__bubble[data-shalom-intro] {
  border-color: rgba(241,206,126,.34);
  background: linear-gradient(145deg, rgba(241,206,126,.10), rgba(121,183,233,.08));
  color: #fff9e9;
  font-weight: 650;
}
.kb-shalom-segment button:disabled,
.kb-shalom-icon-btn:disabled {
  opacity: .48;
  cursor: not-allowed;
  filter: grayscale(.25);
}
.kb-shalom-actions a:first-child {
  border-color: rgba(113,214,162,.45);
  background: rgba(113,214,162,.12);
  color: #dfffee;
}
@media (max-width: 640px) {
  .kb-shalom-launcher {
    bottom: max(78px, calc(70px + env(safe-area-inset-bottom)));
  }
}
@media (max-width: 430px) {
  .kb-shalom-msg__bubble[data-shalom-intro] { font-size: 12.5px; line-height: 1.68; }
}

/* 2026-08-14 — Shalom character studio: 10 selectable Christian characters */
.kb-shalom-launcher img,
.kb-shalom-avatar,
.kb-shalom-msg__avatar {
  object-fit: cover;
  object-position: center;
  border-radius: 50%;
}
.kb-shalom-launcher img {
  border: 2px solid rgba(255,255,255,.72);
  box-shadow: 0 7px 20px rgba(0,0,0,.28), 0 0 0 3px rgba(241,206,126,.12);
}
.kb-shalom-avatar {
  border: 2px solid rgba(241,206,126,.5);
  background: #f7ead2;
  box-shadow: 0 7px 18px rgba(0,0,0,.22);
}
.kb-shalom-msg__avatar {
  border: 1px solid rgba(241,206,126,.34);
  background: #f7ead2;
}
.kb-shalom-head .kb-shalom-character-open {
  width: 38px;
  min-width: 38px;
  padding: 0;
  border-color: rgba(241,206,126,.35);
  background: linear-gradient(145deg, rgba(241,206,126,.14), rgba(121,183,233,.08));
  color: #ffe8a8;
  font-size: 16px;
}
.kb-shalom-head .kb-shalom-character-open:hover,
.kb-shalom-head .kb-shalom-character-open[aria-expanded="true"] {
  border-color: rgba(241,206,126,.72);
  background: rgba(241,206,126,.17);
  box-shadow: 0 0 0 3px rgba(241,206,126,.07);
}
.kb-shalom-character-picker {
  position: absolute;
  z-index: 30;
  top: 78px;
  left: 12px;
  right: 12px;
  max-height: min(510px, calc(100% - 96px));
  overflow: auto;
  padding: 14px;
  border: 1px solid rgba(241,206,126,.32);
  border-radius: 20px;
  background:
    radial-gradient(circle at 14% 0%, rgba(121,183,233,.15), transparent 40%),
    radial-gradient(circle at 86% 0%, rgba(241,206,126,.13), transparent 38%),
    linear-gradient(180deg, rgba(17,31,49,.995), rgba(7,15,26,.995));
  box-shadow: 0 24px 60px rgba(0,0,0,.58), inset 0 1px 0 rgba(255,255,255,.05);
  backdrop-filter: blur(18px);
  -webkit-backdrop-filter: blur(18px);
}
.kb-shalom-character-picker[hidden] { display: none !important; }
.kb-shalom-character-picker__head {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-bottom: 12px;
}
.kb-shalom-character-picker__head > div { flex: 1; min-width: 0; }
.kb-shalom-character-picker__head strong {
  display: block;
  color: #fff4d1;
  font-size: 15px;
  line-height: 1.2;
}
.kb-shalom-character-picker__head span {
  display: block;
  margin-top: 4px;
  color: #c8d4e4;
  font-size: 10.5px;
  line-height: 1.45;
}
.kb-shalom-character-picker__head button {
  appearance: none;
  width: 34px;
  height: 34px;
  flex: 0 0 auto;
  border: 1px solid rgba(255,255,255,.12);
  border-radius: 11px;
  background: rgba(255,255,255,.055);
  color: #fff;
  cursor: pointer;
  font-size: 18px;
}
.kb-shalom-character-grid {
  display: grid;
  grid-template-columns: repeat(5, minmax(0, 1fr));
  gap: 8px;
}
.kb-shalom-character-card {
  position: relative;
  appearance: none;
  min-width: 0;
  padding: 5px 5px 8px;
  border: 1px solid rgba(255,255,255,.10);
  border-radius: 14px;
  background: rgba(255,255,255,.035);
  color: #f6f1e8;
  cursor: pointer;
  transition: transform .16s ease, border-color .16s ease, background .16s ease, box-shadow .16s ease;
}
.kb-shalom-character-card:hover {
  transform: translateY(-2px);
  border-color: rgba(241,206,126,.46);
  background: rgba(241,206,126,.07);
}
.kb-shalom-character-card:focus-visible {
  outline: 3px solid rgba(121,183,233,.48);
  outline-offset: 2px;
}
.kb-shalom-character-card img {
  display: block;
  width: 100%;
  aspect-ratio: 1;
  object-fit: cover;
  object-position: center;
  border-radius: 11px;
  background: #f8ead2;
  box-shadow: 0 5px 13px rgba(0,0,0,.18);
}
.kb-shalom-character-card span {
  display: block;
  min-height: 2.45em;
  margin-top: 6px;
  color: #eef3fa;
  font: 800 9px/1.25 "Noto Sans KR", system-ui, sans-serif;
  word-break: keep-all;
}
.kb-shalom-character-card b {
  position: absolute;
  top: 8px;
  right: 8px;
  display: none;
  width: 22px;
  height: 22px;
  align-items: center;
  justify-content: center;
  border-radius: 50%;
  border: 2px solid #fff5d4;
  background: #1f9d69;
  color: #fff;
  font: 900 11px/1 system-ui, sans-serif;
  box-shadow: 0 4px 12px rgba(0,0,0,.28);
}
.kb-shalom-character-card.is-on {
  border-color: rgba(241,206,126,.85);
  background: linear-gradient(155deg, rgba(241,206,126,.17), rgba(121,183,233,.08));
  box-shadow: 0 0 0 2px rgba(241,206,126,.09), 0 10px 24px rgba(0,0,0,.2);
}
.kb-shalom-character-card.is-on b { display: inline-flex; }
.kb-shalom-character-card.is-on span { color: #ffe8a7; }

@media (max-width: 430px) {
  .kb-shalom-character-picker {
    top: 66px;
    left: 8px;
    right: 8px;
    max-height: calc(100% - 78px);
    padding: 12px;
    border-radius: 17px;
  }
  .kb-shalom-character-grid {
    grid-template-columns: repeat(3, minmax(0, 1fr));
    gap: 8px;
  }
  .kb-shalom-character-card { border-radius: 13px; }
  .kb-shalom-character-card span { font-size: 10px; min-height: 2.4em; }
  .kb-shalom-character-picker__head strong { font-size: 14px; }
  .kb-shalom-character-open { width: 34px !important; min-width: 34px !important; height: 34px !important; }
}

@media (max-width: 350px) {
  .kb-shalom-character-grid { grid-template-columns: repeat(2, minmax(0, 1fr)); }
}

/* 2026-08-15 Shalom guest composer readability V5 */

@media (max-width: 430px) {
  .kb-shalom--limited .kb-shalom-input {
    min-height:68px !important;
    max-height:92px;
    padding:10px 12px !important;
    font-size:14px !important;
    line-height:1.45 !important;
    letter-spacing:-0.02em;
  }
  .kb-shalom--limited .kb-shalom-icon-btn {
    width:46px;
    height:46px;
  }
}
@media (max-width: 360px) {
  .kb-shalom--limited .kb-shalom-input {
    min-height:72px !important;
    font-size:13.5px !important;
  }
  .kb-shalom--limited .kb-shalom-icon-btn {
    width:44px;
    height:44px;
  }
}


/* 2026-08-15 V28 — notifications must never be hidden behind Shalom */
.suite-toast-stack{
  left:50% !important;
  right:auto !important;
  top:calc(88px + env(safe-area-inset-top,0px)) !important;
  bottom:auto !important;
  transform:translateX(-50%);
  width:min(440px,calc(100vw - 28px)) !important;
  z-index:2147483000 !important;
  pointer-events:none;
}
.suite-toast{
  pointer-events:auto;
  background:rgba(8,27,23,.97) !important;
  border-color:rgba(241,206,126,.42) !important;
  box-shadow:0 18px 46px rgba(0,0,0,.42) !important;
}
.suite-toast__title{color:#ffe7a6 !important;}
.suite-toast__body{color:#f8f6ee !important;font-weight:750;line-height:1.5;}
.memory-toast,.qt-toast{
  left:50% !important;
  right:auto !important;
  top:calc(88px + env(safe-area-inset-top,0px)) !important;
  bottom:auto !important;
  z-index:2147483000 !important;
  max-width:min(440px,calc(100vw - 28px)) !important;
}
.memory-toast{transform:translate(-50%,-10px) !important;}
.memory-toast.is-show{transform:translate(-50%,0) !important;}
.qt-toast{transform:translate(-50%,-10px) !important;}
.qt-toast.is-show{transform:translate(-50%,0) !important;}
@media(max-width:640px){
  .suite-toast-stack,.memory-toast,.qt-toast{
    top:calc(96px + env(safe-area-inset-top,0px)) !important;
    width:calc(100vw - 20px) !important;
    max-width:calc(100vw - 20px) !important;
  }
  .suite-toast{padding:12px 14px !important;border-radius:15px !important;}
  .suite-toast__body{font-size:.92rem !important;}
}


/* V32 — 관리자 문의는 샬롬이 대화창 전체를 전용 작성 화면으로 전환 */
.kb-shalom-support-workspace{
  flex:1 1 auto;
  min-height:0;
  display:flex;
  flex-direction:column;
  background:
    radial-gradient(circle at 92% 4%,rgba(147,51,234,.17),transparent 31%),
    linear-gradient(180deg,rgba(13,23,36,.99),rgba(7,14,24,.995));
}
.kb-shalom-support-workspace[hidden]{display:none!important;}
.kb-shalom--support .kb-shalom-toolbar,
.kb-shalom--support .kb-shalom-messages,
.kb-shalom--support .kb-shalom-quick,
.kb-shalom--support .kb-shalom-composer{display:none!important;}
.kb-shalom--support .kb-shalom-panel{border-color:rgba(192,132,252,.42);}
.kb-shalom--support .kb-shalom-title strong::after{
  content:' · 관리자 문의';
  color:#d8b4fe;
  font-size:12px;
  font-weight:800;
}
.kb-shalom-support-head{
  display:flex;
  align-items:flex-start;
  gap:12px;
  padding:16px 16px 14px;
  border-bottom:1px solid rgba(192,132,252,.18);
  background:linear-gradient(135deg,rgba(109,40,217,.18),rgba(121,183,233,.055));
}
.kb-shalom-support-head>div{min-width:0;flex:1;}
.kb-shalom-support-kicker{display:block;color:#c4b5fd;font:900 9px/1.1 system-ui,sans-serif;letter-spacing:.16em;margin-bottom:5px;}
.kb-shalom-support-head strong{display:block;color:#fff7ff;font-size:20px;line-height:1.2;}
.kb-shalom-support-head p{margin:6px 0 0;color:#cbd5e4;font-size:11px;line-height:1.55;word-break:keep-all;}
.kb-shalom-support-back,
.kb-shalom-support-cancel,
.kb-shalom-support-submit{
  appearance:none;
  border-radius:12px;
  cursor:pointer;
  font:900 11px/1.2 "Noto Sans KR",system-ui,sans-serif;
}
.kb-shalom-support-back{flex:0 0 auto;min-height:36px;padding:0 11px;border:1px solid rgba(255,255,255,.13);background:rgba(255,255,255,.055);color:#eef2ff;}
.kb-shalom-support-scroll{flex:1 1 auto;min-height:0;overflow:auto;padding:14px 15px 18px;scrollbar-gutter:stable;}
.kb-shalom-support-grid{display:grid;grid-template-columns:minmax(0,.7fr) minmax(0,1.3fr);gap:10px;}
.kb-shalom-support-field{display:grid;gap:7px;min-width:0;margin:0 0 12px;}
.kb-shalom-support-field>span{display:flex;align-items:center;justify-content:space-between;gap:8px;color:#eee8f8;font:850 11px/1.2 "Noto Sans KR",system-ui,sans-serif;}
.kb-shalom-support-field>span b{color:#9daec4;font:700 9px/1 system-ui,sans-serif;}
.kb-shalom-support-field input,
.kb-shalom-support-field select,
.kb-shalom-support-field textarea{
  width:100%;min-width:0;border:1px solid rgba(255,255,255,.13);border-radius:13px;background:rgba(255,255,255,.065);color:#fff;outline:none;
  font:600 13px/1.55 "Noto Sans KR",system-ui,sans-serif;
}
.kb-shalom-support-field input,.kb-shalom-support-field select{height:44px;padding:0 12px;}
.kb-shalom-support-field select{color-scheme:dark;}
.kb-shalom-support-field textarea{min-height:238px;resize:vertical;padding:12px 13px;}
.kb-shalom-support-field input::placeholder,.kb-shalom-support-field textarea::placeholder{color:#93a2b7;opacity:1;font-weight:550;}
.kb-shalom-support-field input:focus,.kb-shalom-support-field select:focus,.kb-shalom-support-field textarea:focus{border-color:rgba(192,132,252,.78);box-shadow:0 0 0 3px rgba(147,51,234,.11);background:rgba(255,255,255,.08);}
.kb-shalom-support-attach-card{display:grid;grid-template-columns:1fr auto;gap:8px 12px;align-items:center;padding:13px;border:1px dashed rgba(192,132,252,.38);border-radius:15px;background:rgba(109,40,217,.08);}
.kb-shalom-support-attach-copy strong{display:block;color:#f5ecff;font-size:12px;}
.kb-shalom-support-attach-copy span{display:block;color:#aebbd0;font-size:10px;margin-top:4px;line-height:1.45;}
.kb-shalom-attach-btn--large{min-height:42px;padding:0 15px;background:linear-gradient(135deg,rgba(109,40,217,.28),rgba(147,51,234,.2));}
.kb-shalom-support-attach-card .kb-shalom-attach-info{grid-column:1/-1;flex:none;padding-top:2px;line-height:1.55;}
.kb-shalom-support-context{display:flex;gap:8px;align-items:center;margin-top:11px;padding:9px 11px;border-radius:12px;background:rgba(121,183,233,.055);border:1px solid rgba(121,183,233,.12);}
.kb-shalom-support-context span{flex:0 0 auto;color:#9fb1c8;font-size:9px;font-weight:800;}
.kb-shalom-support-context code{min-width:0;color:#dcecff;font:650 9px/1.4 ui-monospace,SFMono-Regular,Consolas,monospace;overflow-wrap:anywhere;}
.kb-shalom-support-privacy{display:flex;gap:8px;align-items:flex-start;margin-top:10px;padding:10px 11px;border-radius:12px;background:rgba(255,140,140,.055);border:1px solid rgba(255,140,140,.14);}
.kb-shalom-support-privacy strong{flex:0 0 auto;color:#ffc4c4;font-size:9px;}
.kb-shalom-support-privacy span{color:#c7d1df;font-size:9px;line-height:1.5;}
.kb-shalom-support-actions{display:grid;grid-template-columns:auto 1fr;gap:8px;padding:11px 14px max(13px,env(safe-area-inset-bottom));border-top:1px solid rgba(192,132,252,.17);background:rgba(4,10,18,.86);}
.kb-shalom-support-cancel{min-height:46px;padding:0 15px;border:1px solid rgba(255,255,255,.13);background:rgba(255,255,255,.055);color:#dce5f1;}
.kb-shalom-support-submit{min-height:46px;padding:0 16px;border:1px solid rgba(216,180,254,.62);background:linear-gradient(135deg,#7c3aed,#a855f7);color:#fff;box-shadow:0 10px 24px rgba(126,34,206,.24);}
.kb-shalom-support-submit:hover{background:linear-gradient(135deg,#8b5cf6,#c084fc);}
.kb-shalom-support-submit:disabled{opacity:.55;cursor:wait;}
.kb-shalom-support-status{grid-column:1/-1;padding:0;min-height:15px;font-size:10px;}
@media(max-width:640px){
  .kb-shalom-support-head{padding:13px 12px 12px;}
  .kb-shalom-support-head strong{font-size:18px;}
  .kb-shalom-support-head p{font-size:10.5px;}
  .kb-shalom-support-back{min-height:38px;padding-inline:10px;}
  .kb-shalom-support-scroll{padding:12px 11px 14px;}
  .kb-shalom-support-grid{grid-template-columns:1fr;gap:0;}
  .kb-shalom-support-field textarea{min-height:clamp(220px,36dvh,360px);font-size:16px;}
  .kb-shalom-support-field input,.kb-shalom-support-field select{font-size:16px;}
  .kb-shalom-support-attach-card{grid-template-columns:1fr;align-items:stretch;}
  .kb-shalom-attach-btn--large{width:100%;}
  .kb-shalom-support-actions{grid-template-columns:minmax(82px,.36fr) minmax(0,1fr);padding:9px 10px max(10px,env(safe-area-inset-bottom));}
  .kb-shalom-support-cancel,.kb-shalom-support-submit{min-height:48px;font-size:11px;}
}
@media(max-width:360px){
  .kb-shalom-support-head{display:grid;grid-template-columns:1fr auto;}
  .kb-shalom-support-head p{grid-column:1/-1;}
  .kb-shalom-support-actions{grid-template-columns:1fr;}
  .kb-shalom-support-status{grid-column:1;}
}

/* V37 — 관리자 문의 정보 구조 정돈: 문의유형은 항상 전폭 카드형 선택 */
.kb-shalom-support-grid{
  display:block!important;
}
.kb-shalom-support-field--category{
  min-width:0;
  margin:0 0 14px;
  padding:0;
  border:0;
}
.kb-shalom-support-field--category legend{
  width:100%;
  margin:0 0 8px;
  padding:0;
  color:#f3edf9;
  font:850 11px/1.2 "Noto Sans KR",system-ui,sans-serif;
}
.kb-shalom-support-field--category>select{
  position:absolute!important;
  width:1px!important;
  height:1px!important;
  padding:0!important;
  margin:-1px!important;
  overflow:hidden!important;
  clip:rect(0,0,0,0)!important;
  white-space:nowrap!important;
  border:0!important;
  opacity:0!important;
  pointer-events:none!important;
}
.kb-shalom-support-category-list{
  display:grid;
  grid-template-columns:repeat(3,minmax(0,1fr));
  gap:7px;
}
.kb-shalom-support-category-list button{
  appearance:none;
  min-width:0;
  min-height:42px;
  padding:7px 8px;
  border:1px solid rgba(255,255,255,.12);
  border-radius:12px;
  background:linear-gradient(180deg,rgba(255,255,255,.055),rgba(255,255,255,.028));
  color:#dce5f1;
  display:flex;
  align-items:center;
  justify-content:center;
  gap:5px;
  cursor:pointer;
  text-align:center;
  word-break:keep-all;
  font:800 10.5px/1.25 "Noto Sans KR",system-ui,sans-serif;
  box-shadow:inset 0 1px rgba(255,255,255,.035);
}
.kb-shalom-support-category-list button span{font-size:12px;line-height:1;flex:0 0 auto;}
.kb-shalom-support-category-list button:hover{
  border-color:rgba(216,180,254,.34);
  background:rgba(139,92,246,.10);
}
.kb-shalom-support-category-list button.is-selected{
  color:#fff;
  border-color:rgba(216,180,254,.72);
  background:linear-gradient(135deg,rgba(124,58,237,.42),rgba(168,85,247,.28));
  box-shadow:0 0 0 2px rgba(168,85,247,.08),0 8px 20px rgba(76,29,149,.14);
}
.kb-shalom-support-field--subject{margin-bottom:14px;}
.kb-shalom-support-field--subject input{height:46px;}
.kb-shalom-support-field--message{margin-bottom:14px;}
.kb-shalom-support-field--message textarea{min-height:250px;}
@media(max-width:520px){
  .kb-shalom-support-category-list{grid-template-columns:repeat(2,minmax(0,1fr));gap:7px;}
  .kb-shalom-support-category-list button{min-height:44px;padding:8px 7px;font-size:11px;}
  .kb-shalom-support-field--message textarea{min-height:clamp(230px,35dvh,330px);}
}
@media(max-width:340px){
  .kb-shalom-support-category-list{grid-template-columns:1fr;}
}


/* V46 — 샬롬이 관리자 문의: 작성/내 문의 관리 + 성별 음성 정돈 */
.kb-shalom-support-tabs{display:grid;grid-template-columns:1fr 1fr;gap:7px;padding:9px 14px;border-bottom:1px solid rgba(192,132,252,.15);background:linear-gradient(180deg,rgba(76,29,149,.12),rgba(4,10,18,.16))}
.kb-shalom-support-tabs button{appearance:none;min-height:38px;border:1px solid rgba(255,255,255,.10);border-radius:11px;background:rgba(255,255,255,.035);color:#b8c5d8;cursor:pointer;font:850 11px/1.1 "Noto Sans KR",system-ui,sans-serif}
.kb-shalom-support-tabs button.is-active{border-color:rgba(216,180,254,.58);background:linear-gradient(135deg,rgba(109,40,217,.48),rgba(147,51,234,.30));color:#fff;box-shadow:inset 0 0 0 1px rgba(255,255,255,.04),0 8px 20px rgba(76,29,149,.18)}
.kb-shalom-support-tabs button span{display:inline-grid;place-items:center;min-width:19px;height:19px;margin-left:4px;border-radius:999px;background:rgba(255,255,255,.11);font-size:9px}
.kb-shalom-support-history[hidden],.kb-shalom-support-actions[hidden],[data-shalom-support-compose][hidden]{display:none!important}
.kb-shalom-support-history{display:grid;gap:10px}
.kb-shalom-support-history-head{display:flex;align-items:center;justify-content:space-between;gap:10px;padding:11px 12px;border:1px solid rgba(192,132,252,.15);border-radius:14px;background:rgba(109,40,217,.055)}
.kb-shalom-support-history-head>div{display:grid;gap:3px;min-width:0}.kb-shalom-support-history-head strong{color:#f5ecff;font-size:13px}.kb-shalom-support-history-head span{color:#9fadc2;font-size:9.5px;line-height:1.45}
.kb-shalom-support-history-head button{flex:0 0 auto;min-height:34px;padding:0 10px;border:1px solid rgba(192,132,252,.25);border-radius:10px;background:rgba(192,132,252,.07);color:#e9dcff;cursor:pointer;font:800 10px/1 system-ui,sans-serif}
.kb-shalom-support-history-list{display:grid;border:1px solid rgba(255,255,255,.08);border-radius:15px;overflow:hidden;background:rgba(3,11,18,.34)}
.kb-shalom-support-history-item{margin:0;border:0;border-bottom:1px solid rgba(255,255,255,.065);background:rgba(255,255,255,.012)}.kb-shalom-support-history-item:last-child{border-bottom:0}.kb-shalom-support-history-item[open]{background:linear-gradient(135deg,rgba(88,28,135,.13),rgba(255,255,255,.018));box-shadow:inset 3px 0 0 rgba(192,132,252,.48)}
.kb-shalom-support-history-item>summary{list-style:none;display:grid;grid-template-columns:minmax(0,1fr) auto;gap:9px;align-items:center;min-height:58px;padding:9px 11px;cursor:pointer}.kb-shalom-support-history-item>summary::-webkit-details-marker{display:none}
.kb-shalom-support-history-summary-main{display:grid;grid-template-columns:auto minmax(0,1fr);gap:6px 8px;align-items:center;min-width:0}.kb-shalom-support-history-summary-main b{display:inline-flex;padding:3px 6px;border-radius:999px;background:rgba(126,34,206,.14);border:1px solid rgba(192,132,252,.23);color:#d8c6ff;font-size:8.5px;white-space:nowrap}.kb-shalom-support-history-summary-main strong{min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#f4f6fb;font-size:11px}
.kb-shalom-support-history-summary-meta{display:flex;align-items:center;gap:6px}.kb-shalom-support-history-summary-meta i{font-style:normal;padding:3px 6px;border-radius:999px;font-size:8.5px;font-weight:850;white-space:nowrap}.kb-shalom-support-history-summary-meta i.is-open{background:rgba(245,179,66,.10);color:#ffd98f}.kb-shalom-support-history-summary-meta i.is-answered{background:rgba(58,190,125,.10);color:#9be8bd}.kb-shalom-support-history-summary-meta i.is-closed{background:rgba(148,163,184,.10);color:#b9c5d4}.kb-shalom-support-history-summary-meta small{color:#8191a8;font-size:8px;white-space:nowrap}.kb-shalom-support-history-summary-meta em{font-style:normal;color:#b9a4d6;font-size:16px;transition:transform .18s ease}.kb-shalom-support-history-item[open] .kb-shalom-support-history-summary-meta em{transform:rotate(180deg)}
.kb-shalom-support-history-body{display:grid;gap:9px;padding:0 11px 12px}.kb-shalom-support-history-body section{padding:10px 11px;border-radius:11px;background:rgba(255,255,255,.035);border:1px solid rgba(255,255,255,.065)}.kb-shalom-support-history-body section.is-reply{border-color:rgba(74,222,128,.18);background:rgba(22,101,52,.08)}.kb-shalom-support-history-body h4{margin:0 0 5px;color:#d8e0ec;font-size:9px}.kb-shalom-support-history-body p{margin:0;color:#f3f5f8;font-size:10.5px;line-height:1.65;white-space:pre-wrap;overflow-wrap:anywhere}.kb-shalom-support-history-body section.is-reply p{color:#d8ffe8}.kb-shalom-support-history-body section small{display:block;margin-top:7px;color:#799487;font-size:8.5px}
.kb-shalom-support-history-attachments{display:flex;gap:6px;flex-wrap:wrap}.kb-shalom-support-history-attachments a{display:inline-flex;align-items:center;min-height:31px;padding:0 8px;border:1px solid rgba(121,183,233,.20);border-radius:9px;background:rgba(121,183,233,.06);color:#dceeff;text-decoration:none;font-size:9px;max-width:100%;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}
.kb-shalom-support-history-actions{display:flex;justify-content:flex-end;gap:7px;padding-top:2px}.kb-shalom-support-history-actions button{min-height:34px;padding:0 10px;border-radius:9px;border:1px solid rgba(255,255,255,.12);background:rgba(255,255,255,.05);color:#e3e9f1;cursor:pointer;font:800 9.5px/1 system-ui,sans-serif}.kb-shalom-support-history-actions button.is-danger{border-color:rgba(248,113,113,.23);background:rgba(127,29,29,.12);color:#ffc4c4}.kb-shalom-support-history-actions button:disabled{opacity:.5;cursor:wait}
.kb-shalom-support-history-empty{display:grid;gap:5px;padding:28px 16px;text-align:center;color:#8fa0b5}.kb-shalom-support-history-empty strong{color:#dce4ef;font-size:12px}.kb-shalom-support-history-empty span{font-size:9.5px}.kb-shalom-support-history-empty.is-error{color:#ffb0b0}
@media(max-width:430px){.kb-shalom-support-tabs{padding:8px 10px}.kb-shalom-support-history-item>summary{grid-template-columns:minmax(0,1fr);gap:6px}.kb-shalom-support-history-summary-meta{justify-content:space-between}.kb-shalom-support-history-summary-meta small{margin-left:auto}.kb-shalom-support-history-head{align-items:flex-start}.kb-shalom-support-history-head span{max-width:220px}}

/* V88 — mobile composer: keep the example prompt on one clean line. */
@media (max-width: 430px) {
  .kb-shalom-input::placeholder {
    font-size: 12.2px !important;
    letter-spacing: -0.035em !important;
    white-space: nowrap !important;
    text-overflow: clip !important;
  }
  .kb-shalom-input {
    padding-inline: 10px !important;
  }
  .kb-shalom--limited .kb-shalom-input::placeholder {
    font-size: 11.8px !important;
    letter-spacing: -0.04em !important;
  }
}

/* V90 — executable service-agent actions */
.kb-shalom-card__execute{margin-top:9px;min-height:38px;padding:0 12px;border:1px solid rgba(116,234,190,.34);border-radius:10px;background:linear-gradient(135deg,rgba(28,116,85,.72),rgba(15,75,62,.78));color:#effff8;font-weight:900;font-size:12px;cursor:pointer}
.kb-shalom-card__execute:hover,.kb-shalom-card__execute:focus-visible{border-color:rgba(144,255,210,.72);background:linear-gradient(135deg,rgba(38,142,104,.88),rgba(19,92,75,.9))}
.kb-shalom-actions .kb-shalom-execute-btn{border-color:rgba(116,234,190,.42);background:rgba(29,115,86,.58);color:#effff8;font-weight:900}